GroupWise allows corporate users to manage documents, share calendars, and control project workflow across network operating systems, including Novell NetWare, Windows NT, and Windows 2000. Changes in version 6.5 include improvements to the user interface and to integration tools for third-party developers. The software allows employees to access business information via a Web browser on a desktop or a laptop PC, and from wireless handhelds like Research In Motion's BlackBerry devices. Approximately 34 million people use GroupWise, with an average of one administrator per 1000 end-users. Novell's GroupWise 6.5 Administrator's Handbook is an in-depth, authoritative guide for administrators of GroupWise. It helps networking and messaging professions plan and install a GroupWise system, set up multiple post office domain systems, configure messaging and Internet services, migrate from previous versions of GroupWise, and troubleshoot message flow and fix directory problems.
Table of Contents
Introduction. I. ARCHITECTURE. 1. GroupWise Architecture: Basics. Understanding a Basic GroupWise 6.5 System. Other GroupWise Objects and Services. GroupWise Evolution. Summary. For More Information. 2. Creating a GroupWise System. Installing GroupWise. Creating a GroupWise System. Creating the GroupWise Primary Domain. Summary. 3. Understanding the GroupWise Directory. GroupWise Directory Components. The GroupWise Domain Database. The GroupWise Post Office Database. Summary. 4. Understanding the GroupWise Information Store. The Post Office Directory Structure. The Core of the Messaging System. The User and Message Database Relationship. The GroupWise Document Management System. Document Reference Relationships. Summary. II. ADMINISTRATION INTERFACE. 5. Working with GroupWise Objects. The GroupWise View. Viewing the Domain Object. Viewing the Post Office Object. Configuring Library Objects. Administering User Objects. Understanding Resource Objects. The Distribution List Object. Summary. 6. Using GroupWise System Operations. Accessing System Operations. Changing Connections with Select Domain. System Preferences. eDirectory User Synchronization. Admin-Defined Fields. Pending Operations. Addressing Rules. Timezones. External System Synchronization. Software Directory Management. Using Restore Area Management. Internet Addressing. Trusted Applications. LDAP Servers. Summary. 7. GroupWise Utilities and Diagnostics. The GroupWise Utilities Menu. Client Environment Options. Send. Understanding the Architecture behind the Client Options Interface. Using Client Options to Lock Down the GroupWise Archive. Expired Records. Email Address Lookup. Synchronize. User Move Status. Link Configuration. Document Properties Maintenance. New System. GW/eDirectory Association. GroupWise Diagnostics. Summary. III. AGENTS AND CLIENTS. 8. Configuring the Post Office Agent (POA). Loading the POA. Configuring the POA. Monitoring and Configuring the POA at the Console Screen. Understanding the Agent Log. Best Practices. Summary. 9. Configuring the Message Transfer Agent (MTA). Loading the MTA. Link Configuration and the MTA. Message Transfer Agent Console Commands. Notable MTA Commands and Switches. Understanding the MTA Log. Configuring the MTA to Support Live Remote. Best Practices. Monitoring Your MTA through a Web Browser. Summary. 10. Installing and Configuring the GroupWise Internet Agent. GWIA Architecture. Installing the GWIA. Loading the GWIA. Understanding GWIA Configuration Files. Configuring the GWIA. Configuring Access Control. Understanding the GWIAConsole. Understanding the GWIA Log. Configuring Dial-Up Internet Access. Monitoring the GWIA through a Web Browser. Best Practices. Summary. 11. Configuring GroupWise WebAccess. Understanding WebAccess Architecture. Installing the GroupWise WebAccess Gateway. Loading the GroupWise WebAccess Agent and Application. Logging In to the GroupWise WebAccess Client. Configuring the GroupWise WebAccess Gateway. Configuring the WebAccess Agent Sub-Components. Understanding the GroupWise WebAccess Console. Understanding the GroupWise WebAccess Log Files. Configuring GroupWise WebAccess for More Scalability and Stability. Tips for Running a WebAccess Agent on Windows NT/2000. Configuring an LDAP Address Book for WebAccess. Monitoring GroupWise WebAccess through a Web Browser. Advanced Installation Options for WebAccess. Changing the GroupWise WebAccess Login Experience. Skipping the GroupWise WebAccess Language Page. Tuning Apache and Tomcat on NetWare 6.x. Best Practices. Summary. 12. Administering the GroupWise Client. Understanding the GroupWise Windows Client Installation Process. Distributing the GroupWise Client via ZENWorks. Distributing the GroupWise Client via SETUPIP. Upgrading the GroupWise Client via a Network Drive. Configuring Non-English Clients via SETUPIP. Adding Grace Logins before a Forced Upgrade. Forcing a Windows Registry Change through SETUP.CFG. Auditing the GroupWise Client Upgrade. Understanding the GroupWise Login Process. Administering the Login Process. Administering GroupWise Client Options. Using Clients for Non-Windows Platforms. Summary. IV. PRACTICAL ADMINISTRATION. 13. Moving Users. Understanding the Directory Level Move of a GroupWise User Object. Moving a GroupWise User. Assessing the Success of a User Move. Using the User Move Status Utility When Something Goes Wrong Moving a User. Tips for Moving Many Users. Summary. 14. Library and Document Administration. Understanding the Role of Document Management. Working with GroupWise Documents. Understanding the QuickFinder Indexing Process. Planning the Document-Management System. Creating a Library. Customizing the Library. Maintaining GroupWise Libraries. Document-Management Tools from Third Parties. Best Practices. Summary. 15. Administering Multiple GroupWise Systems. Multiple-System Concepts. Releasing a Secondary Domain to Create a New GroupWise System. Synchronizing External Systems. Merging Two External GroupWise Systems. Defining IDOMAINs for an External Domain. Summary. 16. Internet Addressing. Overview of GroupWise Internet Addressing. Defining an Internet Address. Enabling Internet Addressing. Enabling MTA-Direct Connectivity (GWMTP). Mail Routing with Internet Addressing Enabled. Understanding the Parsing and Lookup Process. Best Practices. Summary. 17. Maintaining the GroupWise System. Information Store Maintenance Concepts. Creating Scheduled Events for Maintenance. GroupWise Archive Message Store Maintenance. GroupWise Caching Mode and Remote Mode Maintenance. Maintaining GroupWise Directory Database Maintenance. Summary. 18. Using GroupWise Monitor. Installing GroupWise Monitor. Configuring Your System to Better Support GroupWise Monitor. Starting and Using the GroupWise Monitoring Agent. Installing the GroupWise Monitor Application. Configuring the GroupWise Monitor Application. Starting the GroupWise Monitor Application. Utilizing the GroupWise Monitor Application. Summary. V. APPLIED ARCHITECTURE. 19. Building Your GroupWise System Correctly. General System Configuration. Post Office Configuration. Best Practices. Summary. 20. Troubleshooting Message Flow. Understanding Message Flow at the Database Level. Using File Flow for Troubleshooting. Troubleshooting Tips and Tricks. Best Practices. Summary. 21. Moving Domains and Post Offices. Considerations Related to Moving a Domain. Considerations Related to Moving a Post Office. Moving a GroupWise Post Office to a New UNC Path. Moving a Domain to a New OU. Summary. 22. Troubleshooting the GroupWise Directory. Using the Correct Tools. Fixing WPHOST.DB Files. Fixing WPDOMAIN.DB Files. Fixing GroupWise Directory Anomalies Without Rebuilds. How GroupWise Directory Changes and Objects Are Replicated. Best Practices for Working with the GroupWise Directory. Bulletproofing the GroupWise Directory. Understanding the Administration System. Summary. 23. Troubleshooting GroupWise. The Five Most Common GroupWise Errors. Using the Scientific Method. GroupWise Error Codes. Using Three-Step Mailbox Troubleshooting. Determining Problem Specificity. Generating a Fresh User Database Without Losing Items. Summary. 24. Using Wireless and Handheld Devices with GroupWise 6.5 WebAccess. Understanding Templates. Accessing Your GroupWise Mailbox from Pocket PC Device. Defining a New Browser User Agent Type. Accessing Your GroupWise Mailbox from a Wireless Phone. Accessing Your GroupWise Mailbox from a Palm OS Device That's Web Clipping Compatible. Generating a New Palm *.PQA File. Information Regarding SSL-ized Connections from Handheld Devices. Summary. 25. Configuring a SPAM/Junk Mail Control Solution. Is SPAM Really a Problem? GroupWise 6.5 SPAM/Junk Mail Solutions. Summary. 26. Configuring GroupWise Authentication via LDAP. Understanding the Value of LDAP Authentication. LDAP Authentication and GroupWise External Entities. eDirectory LDAP Server Tips. Testing and Confirming LDAP Authentication. LDAP Authentication Troubleshooting Tips. Creating Fault Tolerance. Summary. 27. Securing Your GroupWise System via SSL. Understanding SSL Architecture. Configuring and Signing Certificates in eDirectory. Summary. 28. Restoring Deleted GroupWise Users. The Scenario. Recover and Restore a User's Account. Import and Restore or Archive a User's Account. Bringing the User Back. Summary. 29. Configuring a GroupWise Messenger (Instant Messaging) System. Architectural Basics. Creating a Basic GroupWise Messenger System. Starting Your GroupWise Messenger Agents. Installing the GroupWise Messenger Client. Summary. 30. Secure Messaging. Sending E-mail Across the Internet. Overview of How to Secure Messages. Pretty Good Privacy (PGP). S/MIME. PGP and S/MIME Compared. For More Information on Securing Messaging. Summary. 31. GroupWise Backup and Restore and Using the GroupWise TSA. Backup Made Easier. What Is the GWTSA? How TSAs Work with Backup Products. Backup Solutions That Support GWTSA. Installation and Configuration of the GWTSA. Backing Up Your GroupWise System. Restoring GroupWise. Restore Area Management. Summary. Index.
Tay Kratzer works as a Novell Premium Service-Primary Support Engineer for some of Novell's larger customer sites. He is the author and co-author of five other GroupWise-related books and writes for Novell Connection Magazine, Novell AppNotes, and GroupWise Advisor Magazine. He has supported Novell GroupWise for 11 years, is a Novell Master CNE, and is the recipient of the Software Support Professional Association's Year 2000 "Outstanding Superstar" award. He lives in Utah with his wife, Dr. Irina Kratzer, and their four children, Anastasia, Lindy, Dallin, and Wesley. Tay maintains a Web site to support this book and GroupWise topics at http://www.taykratzer.com.