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New computer and communications technologies have acted as the catalyst for a revolution in the way goods are produced and services delivered, leading to profound changes in the way work is organized and the way jobs are designed. This important book examines the nature, setting and impact of new technologies on work, organization and management.
Conventional debates about new technology often invoke optimistic visions of enhanced democracy, rising skills and economic abundance; others predict darker scenarios such as the destruction of jobs through labour-eliminating devices. This book proposes an alternative perspective, arguing that technology can be powerful, but in and of itself has no independent causal powers. It considers the impact of new technologies on manufacturing, clerical, administrative and call centre employment, in both managerial and professional arenas, and introduces the growing phenomena of telework. The book also assesses the important political and economic forces that restrict or facilitate the flow of new technologies on national and global levels.
New Technology @ Work is an illuminating and thought-provoking text that will prove invaluable to all serious students of business, management and technology.
Paul Boreham is Professor of Political Science and Director of the University of Queensland Social Research Centre. His research interests include employment and organization studies, comparative political economy and social inequality and he has published ten books and numerous articles and chapters on these topics.
Rachel Parker is Professor of Management in the Faculty of Business at Queensland University of Technology. Her research interests include innovation, technology transfer and entrepreneurship.
Paul Thompson is Professor of Organisational Analysis and Head of Department of Human Resource Management in the Business School at the University of Strathclyde. His research interests focus on skill and work organization, control and resistance, organizational restructuring and changing economies.
Richard Hall is Associate Professor of Work and Organisational Studies at the University of Sydney and is a Co-Director of the International Centre for Research in Organizational Discourse, Strategy and Change. His research interests concern work, employment, new technology and organizational change.