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'A master of persuasion.' Forbes'This book blew my mind.' Adam Grant, bestselling author of OriginalsA former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most - when people's lives were at stake. Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion.'Filled with insights that apply to everyday negotiations.' Business Insider'A stupendous book.' The Week'It's rare that a book is so gripping and entertaining while still being actionable and applicable.' Inc.
Chris Voss spent 24 years working for the FBI, culminating in him becoming the bureau's lead international hostage negotiator. In 2007 he left the organisation and, realising that the skills he had acquired were more widely applicable, began teaching negotiation skills at Georgetown University's McDonough School of Business. He has also taught courses at Harvard Law School and is the head of the Black Swan Group, a consulting firm that leads businesses through difficult negotiations.