Is it true that people with developmental disabilities cannot communicate effectively? How can I understand the mindset of a person with dementia? Why is it good that children from difficult backgrounds sometimes hit out? If we do not make a real effort to understand some of the behaviors of care-dependent clients, we not only miss out on the opportunity to meet the underlying need and truly resolve the issue, but we also might actually cause much greater harm to those for whom we are caring; the hurt of not truly being heard and seen, which leads to deep-seated loneliness. In this book, Geert takes you by the hand and gently walks you toward a whole new level of thinking and approaching situations, and at the end you will find yourself armed with a wealth of possibilities (as long as you allow your mind to shift and remain receptive). This book gives a voice to all those who are dependent on others and, in a way, also to ourselves, as one day it might be we who need compassionate care. Nadine Jans MSc. Founder of Uptimize Coaching, Counselling & Training Ltd. This book is published in the Netherlands, where it is a Bestseller.