Business & Economics Books:

Millennial Rules

How to Connect with the First Digitally Savvy Generation of Consumers and Employees
Click to share your rating 0 ratings (0.0/5.0 average) Thanks for your vote!

Format:

Paperback / softback
Unavailable
Sorry, this product is not currently available to order

Description

In today's digital world, the Baby Boomers and Generation X are giving way to a new generation of consumers: the Millennials. These tech-savvy consumers--bearing the mantra "my way, right way, why pay?"--want quick, customizable service that is negotiated on their terms and delivers great value. And when Millennials want help, they want it now; whe

Author Biography

T. Scott Gross is a customer service/management expert whose client roster includes Southwest Airlines, FedEx, McDonald's, Sears, and Wal-Mart. He has authored numerous books, including Positively Outrageous Service, which is now in its second edition and has sold over 150,000 copies. As an instrument-rated pilot and a certified Emergency Medical Technician, Scott has worked several fascinating jobs and he now pours all of his experience and expertise into writing his books. Scott lives in Kerrville, Texas.
Release date NZ
October 21st, 2014
Author
Audience
  • General (US: Trade)
Country of Publication
United States
Imprint
Allworth Press,U.S.
Pages
176
Publisher
Skyhorse Publishing
Dimensions
152x229x10
ISBN-13
9781621534235
Product ID
22057793

Customer reviews

Nobody has reviewed this product yet. You could be the first!

Write a Review

Marketplace listings

There are no Marketplace listings available for this product currently.
Already own it? Create a free listing and pay just 9% commission when it sells!

Sell Yours Here

Help & options

Filed under...