Jonathan Gravells, MA (Cantab), MSc is a management consultant specialising in organisation development and change. Before setting up his own company he held senior management posts in Human Resources in the food and drink and engineering industries. He is a trained coach and mentor with many years experience of developing effective leaders and teams. He is co-author of a previous book with Susan Wallace, Mentoring in Further Education. Susan Wallace is Professor of Continuing Education at Nottingham Trent University. She previously taught for ten years in Further Education and has worked in a local authority advisory role for post-16 education. She is the author of a number of books, including Teaching, Tutoring and Training in the Lifelong Learning Sector and Managing Behaviour in the Lifelong Learning Sector.