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Managing the Monkey by Mark Dawes
Managing the Monkey by Mark Dawes
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Managing the Monkey

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Managing the Monkey

How to Defuse the Conflicts That Can Lead to Violence in the Workplace
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Description

One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.
Release date NZ
June 11th, 2006
Audiences
  • General (US: Trade)
  • Professional & Vocational
Pages
148
ISBN-13
9781899398027
Product ID
2152209

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