Focusing on change as a constant factor in the management of any organization, this informative book helps the student and practitioner to develop the skills and knowledge they require to underpin the work of a modern service manager in rapidly-changing public sector organizations - whether publicly owned, privately managed or sub-contracted. Taking a distinctive approach, emphasizing management and organizational learning as keys to organizational success, this introductory text is solidly practical and is supported by strong pedagogical features including: case studies review questions illustrative vignettes. This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate, certificate diploma and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.
Table of Contents
First Thoughts 1. Managing in the Changing Context of Public Services Role 1: Managing Change 2. Managing Resistance to Change in Public Services 3. Managing Strategy and Change in Public Services Role 2: Managing Operations and Activities 4. Managing the Market for Public Services 5. Managing the Quality of Public Services Role 3: Managing People 6. Managing Groups and Leading Teams in Public Services 7. Managing Leadership and Motivation in Public Services 8. Managing Individuals in Public Services Role 4: Managing Resources 9. Managing Budgets in Public Services 10. Managing Resources in Public Services 11. Managing Audit, Accountability and Performance in Public Services Role 5: Managing Information 12. Managing Information and Communication in Public Services Role 6: Managing Learning and Personal Development 13. Managing Learning in Public Services 14. Managing Personal Development in Public Services Final Thoughts 15. Management Values: Management as Religion