Looking at the operations of an organization, Managing Operations examines the different types of organizations in both the public and private sectors. It then considers the internal relationships between operations, marketing, personnel, etc. within organizations. The specific functions of operations are covered in detail:work practicesplanningresourcinglegislationcustomer relations.Throughout the book the user is helped in relating knowledge to the MCI standards and their own work experience. The book outlines the relevant MCI standards at the beginning and end of each chapter and provides chapter summaries, on-going case studies and think points. A Tutor's Pack containing further cases, questions, overhead masters and lecture notes will be available free to adopters.
Roger Cartwright (MA, DMS, CertEd, FCollP, MIMgt) is the Deputy Head of Faculty at the Business, Management and Computing Faculty at Perth College, Scotland. Anita Candy (BA Hons, FETC) and Micheal Collins (ACIB) are consultants at the Management and Professional Studies Unit of the Oxford College of Further Education. George Green (MA Cantab) runs his own consultancy and lectures at both Oxford Brookes University and the Oxford College of Further Education. The team have a background in the retail sector, banking, health service management, the transport industry, manufacturing, local government education and the armed forces. Members of the team have acted as tutors/facilitators for major organizations, including British Airways, the Civil Aviation Authority, Autotype International, Transit Holdings and Shell (Expro).