Manging Conflict in a Negotiated World provides a step-by-step approach to developing students' skills in narrating, interpreting, and exploring possibilities for changing their conflict experiences and behaviour. Peter Kellett and Diana Dalton draw on their own extensive class-tested material to help the reader: * understand the elements of conflict * act on that understanding by managing conflict better in each area of their lives - work, family, and community Each chapter begins with a chapter overview, key terms, learning objectives, and case study narratives, and concludes with a summary, discussion questions, and additional exercises. The book includes separate chapters on global conflict, and mediation.
Peter M. Kellett (Ph.D., Southern Illinois University) is Associate Professor and Head of the Department of Communication at the University of North Carolina at Greensboro. His research, teaching, and service focus on the narrative analysis and dialogic management of conflict as this helps people build healthier, more productive and peaceful relationships. His most recent publication is, "Dialectical Tensions and Dialogic Moments as Pathways to Peak Experiences" (with H.L. Goodall, Jr.), in R. Anderson, L.A. Baxter, & K.N. Cissna (2004), Dialogue: Theorizing Differences in Communication Studies. Thousand Oaks, CA: Sage Publications.