Listening: The Forgotten Skill

A Self-Teaching Guide

By:

Madelyn Burley-Allen

Format:

Paperback / softback

Series:

Wiley Self-teaching Guides

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Description

A proven program for turning effective listening into a powerfulbusiness tool Managers and other employees spend more than 40percent of their time listening to other people but often do it sopoorly that the result is misunderstood instructions, misdirectedprojects, and erroneous actions--millions of dollars' worth ofmistakes just because most people don't know how to listen. In thisnew edition of her classic guide to the art of effective listening,Madelyn Burley-Allen shows you how to acquire active, productivelistening skills and put them to work for you--professionally,socially, and personally. With her time-tested techniques, you'lllearn how to: * Eliminate distractions and improve your concentration on what isbeing said * Locate key words, phrases, and ideas while listening * Cut through your own listening biases * Interpret body language clues * Ask constructive, nonthreatening questions that elicit realinformation * Get others to listen to you * Master a whole range of listening skills that you can use on thejob and in your personal life Listening: The Forgotten Skill uses an interactive learningapproach with work-sheets, charts, graphs, and self-tests that helpyou pace and monitor your own progress.

Author Biography:

MADELYN BURLEY-ALLEN, the founder and president of Dynamics ofHuman Behavior, has conducted over 2,000 seminars on listening andmanagement for organizations around the world. A frequent speakerat state and national conferences, she has consulted for suchcompanies as AT&T, DuPont, IBM, and LeviStrauss. Her work hasbeen covered in numerous magazines and newspapers, includingGlamour and Working Woman, and she has appeared on several nationaltelevision and radio shows. She is the author of three books,including Managing Assertively: How to Improve Your People Skills,also available from Wiley.

Release date NZ

March 29th, 1995

Author

Madelyn Burley-Allen

Audiences

Postgraduate, Research & Scholarly
Professional & Vocational
Undergraduate

Edition

2nd edition

Pages

208

Series

Wiley Self-teaching Guides

Dimensions

188x231x18

ISBN-13

9780471015871

Product ID

2469801

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