-Introduction as a part of the first course... Management Versus Leadership - What it means to influence others as a leader in the organization -Values Based Diversity - How generational change is influencing the model of work -Employee Motivation - How to motivate your employees and keep them motivated -Communication - How to communicate effectively as a supervisor -Coaching - How to monitor employee behavior and keep your team on the right track -Conflict Resolution - How to resolve conflicts and still build trust with your team -Corrective Counseling - How to change behaviors in others -Goal Setting - How to set goals and map out exactly what it will take to succeed -Problem Solving - The process that leads to workable solutions to even the most complex problems -Group Decision Making - How decisions are made at work and how to make them better -High-Performance Teams - How to pull your team together and move them from a group to top performers -Ethics, Values, and Culture - How to create values through ethical work systems, and how to create the right culture for success -Priority Management - How to put the right things into your work day and your life in order to achieve the right results