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ITIL® 2011 At a Glance by John O. Long
ITIL® 2011 At a Glance by John O. Long
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ITIL 2011 At a Glance

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Description

"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.
Release date NZ
July 1st, 2012
Author
Audience
  • Professional & Vocational
Illustrations
74 Illustrations, black and white; VIII, 95 p. 74 illus.
Pages
95
Dimensions
156x234x5
ISBN-13
9781461438960
Product ID
19864641

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