ITIL V3 Foundation Handbook

Name: ITIL V3 Foundation Handbook
SKU: 19765053
Price: 335.00 NZD
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Description

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Release date NZ

January 31st, 2012

Author

Audiences

Professional & Vocational
Revision / study guides

Illustrations

figs, tables

Pages

310

ISBN-13

9780113313501

Product ID

19765053

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