A valuable update to the essential desk reference for ISO compliance and certification ISO 9000 is an internationally accepted quality standard whose criteria support quality products, market penetration, and trust-building among businesses worldwide. The first edition of this complete guide to ISO 9000 sold more than 10,000 copies, quickly becoming a prized resource for quality directors, managers, and consultants seeking to better manage continuous improvement and benchmarking initiatives. Designed to meet the recent upswing in ISO 9000 registration, the completely updated Second Edition is a smart decision-making tool for professionals who must comply with recent updates to the standard and its registration requirements.
* Reviews modifications in quality planning, management support, documentation, dedicated procedures, and the new emphasis on prevention rather than detection * Details new developments in the Pacific Rim and the US government's surge of interest in ISO 9000 registration GREG HUTCHINS (Portland, Oregon) is founder and principal of Quality Plus Engineering, a consulting firm that specializes in TQM, quality auditing, supplier partnering, and purchasing outsourcing. A frequent speaker before professional associations, he is the author of The ISO 9000 Implementation Manual, The ISO 9000 Workbook, and Taking Care of Business.
Table of Contents
Competitive Basics. The Changing Nature of Quality. A Better Way to Manage. Global Sourcing. Global Standards. ISO 9000 Quality Systems Standards. ISO 14000--Environmental Management System Standards. Conformity Assessment. ISO 9000 Registration. Quality Auditing. Ten Easy Steps to Secure ISO 9000 Registration. Closing the Cycle--Registration, Part II. In Their Own Words. The Future Is Now. Appendix. Glossary. Resources. Index.