ANNE BOE is President and founder of Career Networks, a nationalmanagement consulting firm based in San Diego, California,specializing in custom tailoring in-house programs on communicatingfor productivity, sales effectiveness, customer service training,and networking. As a professional speaker, Ms. Boe haskeynoted/presented to such conventions as Meeting PlannersInternational, International Customer Service Association, Councilof Logistics Management, National Speakers' Association, and TupperJubilees. She is the 1987 recipient of the Meeting Planners ChoiceSpeaker of the Year Award for the National Management Association.BETTIE B. YOUNGS, PhD, is the Executive Director of the PhoenixEducational Foundation. Dr. Youngs is a noted educator and author,a former professor of leadership and administration at San DiegoUniversity, and serves as an active consultant to public andprivate organizations throughout the world. She has published over100 articles in professional journals and is the author of a numberof best-selling books, including Stress in Children (now publishedin seven languages) and Achievement, Happiness & Success: ASelf-Esteem Book.