For courses in Introduction to Hospitality and Hospitality Management. Capturing the flavor and breadth of the industry, Introduction to Hospitality Management, Second Edition, explores all aspects of the field including: travel and tourism; lodging; foodservice; meetings, conventions and expositions; and leisure and recreation. Devoting six chapters to management, the text focuses on hospitality and management and uses first-person accounts, corporate profiles and industry morsels to foster a student's appreciation for the field. This new edition features a new chapter on careers, more coverage of human resources, and its continued dedication to inspiring and developing hospitality professionals.
Table of Contents
PREFACE Part 1 Introduction Chapter 1 Welcome to the Hospitality Industry Chapter 2 Careers in Hospitality Chapter 3 Tourism Part 2 Lodging Chapter 4 The Hotel Business Chapter 5 Rooms Division Chapter 6 Food and Beverage Operations Part 3 Restaurants and Managed Services Chapter 7 The Restaurant Business Chapter 8 Restaurant Operations Chapter 9 Managed Services Chapter 10 Beverages Part 4 Recreation, Gaming Entertainment, and Assembly Management Chapter 11 Recreation, Theme Parks, and Clubs Chapter 12 Gaming Entertainment Chapter 13 Meetings, Conventions/Exhibitions, and Event Management Part 5 Managerial Areas of the Hospitality Industry Chapter 14 Leadership and Management Chapter 15 Planning Chapter 16 Organizing Chapter 17 Communicating and Decision-Making Chapter 18 Human Resources and Motivation Chapter 19 Control GLOSSARY INDEX For information visit: www.prenhall.com/walker