"Internet Marketing "is a comprehensive guide to how organisations can use the Internet to support their marketing activities and covers all aspects of the subject, from environmental analysis to strategy development and implementation. Now in its third edition, "Internet Marketing "is an invaluable resource for all students studying e-marketing, e-commerce or Internet marketing at second, third or postgraduate level, as well as specialist courses involving Internet marketing. It should also prove particularly useful for practitioners wishing to update their e-marketing skills.
Table of Contents
Part I- Internet marketing fundamentals CHAPTER 1 Introduction to Internet marketing CHAPTER 2 The Internet micro-environment CHAPTER 3 The Internet macro-environment Part II- Internet strategy development CHAPTER 4 Internet marketing strategy CHAPTER 5 The Internet marketing mix CHAPTER 6 Relationship marketing using the Internet Part III-Internet marketing: implementation and practice CHAPTER 7 Delivering online service quality CHAPTER 8 Interactive marketing communications CHAPTER 9 NEW NAME! Improving E-Marketing Performance CHAPTER 10 Business-to-Consumer Internet marketing CHAPTER 11 Business-to-Business Internet Marketing
Part I- Internet marketing fundamentalsCHAPTER 1 Introduction to Internet marketingCHAPTER 2 The Internet micro-environmentCHAPTER 3 The Internet macro-environmentPart II- Internet strategy developmentCHAPTER 4 Internet marketing strategyCHAPTER 5 The Internet marketing mixCHAPTER 6 Relationship marketing using the InternetPart III-Internet marketing: implementation and practiceCHAPTER 7 Delivering online service qualityCHAPTER 8 Interactive marketing communicationsCHAPTER 9 NEW NAME! Improving E-Marketing PerformanceCHAPTER 10 Business-to-Consumer Internet marketingCHAPTER 11 Business-to-Business Internet Marketing