Carol M. Cram is the author of more than 35 textbooks on computer applications, business communications, and Internet-related subjects. Ms. Cram is also a long-time faculty member at Capilano College in North Vancouver, where she is currently the Convenor of the Executive Support Program, the Program Consultant for Business and Computers in Continuing Education, and an instructor of business and computer-related courses. David W. Beskeen has authored or co-authored numerous computer books since 1992, including more than 25 titles for Course Technology. He has guided readers in mastering PowerPoint(R), Word, Excel, Internet Explorer, Outlook, Windows(R), Livemotion, and other leading proprietary software packages. An expert in applied technology, Mr. Beskeen has a variety of teaching and consulting experience in today's computer technology. Jennifer Duffy is a freelance author who lives and works in New Hampshire. She has been writing leading texts for Course Technology for more than ten years and has contributed to four editions of MICROSOFT(R) WORD ILLUSTRATED for the popular Office series. Ms. Duffy has worked successfully in the business world as a writer, editor, and public relations liaison. She combines her strong business knowledge and expertise in Word with exceptional writing skills that ensure the clarity of this book. June Parsons purchased her first computer, an Apple II+, in 1981 and quickly became fluent in BASIC, dBASE II, Lotus 123, WordStar, and a variety of accounting programs. The next year she opened a successful small computer retail store with Dan Oja that also offered software instruction to children and adults. Dr. Parsons taught at the university level for more than 20 years. She holds a doctorate in Educational Technology and was certified by the ICCP in 1995. Dr. Parsons began writing and creating educational software for Course Technology in 1992. She contributed to the Windows for Business and Illustrated Series and developed the New Perspectives, e-Course, and Practical series. She works via the Internet with a team of highly skilled media specialists and desktop publishers located in various states and provinces. Lisa Friedrichsen is a Professor at Johnson County Community College in Overland Park, Kansas, where she teaches some of the school's leading database and web development classes. As an author, she has written several prominent Access, Office, and Web-related textbooks. Ms. Friedrichsen combines her ability to teach with extensive industry experience. Her undergraduate degree is in Engineering from Iowa State University, and she holds an MBA from Drake University. Ms. Friedrichsen worked for a decade at IBM Corporation before becoming a well-respected Web consultant, technology author, and college professor.