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How To Get Best Value From HR

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How To Get Best Value From HR

The Shared Services Option
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Hardback
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Description

Changes in business practices and the customer care situation have impacted upon the way HR delivers the goods. Reilly and Williams focus on the implementation of shared services, an idea that resembles internal outsourcing. Hailing from the USA, it has not been seen as something peculiar to HR but applicable to any form of service delivery. Thus shared service models have been created for finance, information technology, procurement and more. What distinguishes shared services from other forms of service provision are: the nature of the services provided determined primarily by the customer; a common provision of service; and availability to users. The most significant is that the user is the choose so that the customer defines the level of the service and decides which services to take up. Thus the balance in the shared services model is shifted from producer to consumer. The services are not confined to particular groups due to pooling the services for general use. Activities are therefore usually transferred from operating units to the shared services centre - internal outsourcing.

Author Biography:

Peter Reilly is Associate Director at the Institute for Employment Studies, leading its HR planning and resource work. Prior to joining the Institute he spent 16 years with Shell as an HR manager in the UK and overseas. He is the author of Flexibility at Work, also published by Gower. Tony Williams is the Head of HR Shared Services for the Royal Bank of Scotland Group and is responsible for implementing a fully integrated shared services model following the successful acquisition and integration of NatWest in 2000.
Release date NZ
February 24th, 2003
Audience
  • Professional & Vocational
Pages
160
ISBN-13
9780566084959
Product ID
4388436

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