Research has shown that communication skills are the most essential ingredients to success at home and in the office. Vast changes in electronic communication have impacted our fast-paced, global world. What image do you project when you write e-mail, send faxes, record voice mail or leave phone messages? This book applies the most up-to-date information on etiquette to the high tech world in a humorous, concise and clear manner.
Jana High is a specialist in communications, as well as fields of individual and career development. She is the founder of an established business education firm serving individuals, organisations and corporations. Her experience of living overseas and travelling extensively has broadened her ability to relate to individuals of all cultures and traditions.