Auditing communication involves the assessment of current practice (diagnosis) in order to determine what steps are required to secure improvements (prescription). This book offers a series of methodologies which are widely employed to evaluate communication effectiveness. The purpose is to equip readers with vital analytic tools, enabling them to benchmark performance and effect significant improvements.

Author Biography

Dr Dennis Tourish is co-author of 'Communication In Management', Owen Hargie has published eleven books, both have been widely published and have international reputations in the fields of interpersonal and organisational management.