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From Lean Six Sigma to Meaningful Experience Design

Healthcare Quality in the Millennial Age



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From Lean Six Sigma to Meaningful Experience Design by Scott Goodwin

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  • 28 Jun to 2 Jul using standard courier delivery
    Unlikely to arrive before Christmas


A useful perspective on American healthcare, one that is designed to meet the needs of healthcare and quality professionals who are seeking a way forward for their organizations in quality and healthcare administration, is outlined in this book. The book discusses American healthcare history, the evolution of quality, and the transformative introduction of industrial quality into healthcare. It also identifies the ten key transitions through which American healthcare is currently passing and, finally, focuses on a vision of healthcare in the 21st century.

Author Biography

Scott Goodwin has 20 years experience as a healthcare quality professional that includes positions as hospital-based quality director, quality consultant for multiple hospitals, and he is currently VP/chief quality officer at Catholic Medical Center in Manchester, NH. In 2013, he completed his doctorate in leadership studies at Franklin Pierce University. He has been an adjunct professor at New England College in Henniker, NH since 2013 where he designed and taught a course in Quality and Lean, in addition to courses in organizational ethics, health informatics, and supply chain. He also designed and taught a course at Bay State College, Boston, MA. This year Mr. Goodwin received the Innovator's Award from the New Hampshire Foundation for Healthy Communities, which celebrates extraordinary ingenuity, creativity, and skill in improving health and healthcare access, delivery, or quality. Mr. Goodwin's work as chair of the New Hampshire Health Care Quality Assurance Commission brought him into legislative session to assist elected officials and policy makers in discussions about the complex world of measuring health care quality. And he has worked to support the efforts of quality professionals across New Hampshire to improve delivery of care to patients in hospitals and ambulatory surgical centers. Joining with quality professionals across the state, Mr. Goodwin has supported innovative and cost-saving approaches to improving care that include reducing infections, improving surgical safety, and promoting organizational cultures that support high quality. Mr. Goodwin was selected to present at the National Association for Healthcare Quality, 2014 Conference in Nashville, TN, on the topic What's in a Name: The Importance of Metaphors in Quality Improvement.
Release date NZ
June 22nd, 2019
Country of Publication
United States
20 Illustrations, black and white
Productivity Press
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