This is a guide to unlocking the creative potential of conflict in any organization. Aimed at executives, managers and conflict resolution professionals this text shows how the process of engaging in and resolving conflicts can actually unleash creativity to tremendous advantage in a variety of workplace settings. The book offers a collaborative model for resolving conflict and shows how to develop communication skills, work with personality differences, deal with teams which include a broad spectrum of men, women of different age groups, different races, ethnicity's and cultures, and encourage creativity.
Sy Landau-- a professional mediator and trainer--is president of Organizational Strategies Group, Inc., a management consulting firm specializing in the resolution of difficult workplace conflicts that create tension and reduce productivity. Barbara Landau is a psychologist, attorney, trainer, and mediator who is experienced in resolving workplace, commercial, and family law disputes. She is president of Cooperative Solutions and offers training in the areas of mediation, negotiation, and conflict resolution. Daryl Landau is a dispute resolution consultant and trainer with Organizational Strategies Group, Inc. He has a master's degree in conflict resolution from George Mason University and teaches organizational conflict management at George Brown College.