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This is a guide to unlocking the creative potential of conflict in any organization. Aimed at executives, managers and conflict resolution professionals this text shows how the process of engaging in and resolving conflicts can actually unleash creativity to tremendous advantage in a variety of workplace settings. The book offers a collaborative model for resolving conflict and shows how to develop communication skills, work with personality differences, deal with teams which include a broad spectrum of men, women of different age groups, different races, ethnicity's and cultures, and encourage creativity.
Sy Landau-- a professional mediator and trainer--is president ofOrganizational Strategies Group, Inc., a management consulting firmspecializing in the resolution of difficult workplace conflictsthat create tension and reduce productivity.
Barbara Landau is a psychologist, attorney, trainer, and mediatorwho is experienced in resolving workplace, commercial, and familylaw disputes. She is president of Cooperative Solutions and offerstraining in the areas of mediation, negotiation, and conflictresolution.
Daryl Landau is a dispute resolution consultant and trainer withOrganizational Strategies Group, Inc. He has a master's degree inconflict resolution from George Mason University and teachesorganizational conflict management at George Brown College.