4 CDs. If you treat your employees with respect and kindness, if you motivate and equip them with the tools they need to do their job, and if you treat them like they're Number 1, they, in turn, will unleash a passion to serve your customers like they have never been treated before. Your employees will offer a World-Class Customer Service Experience to everyone who enters your place of business. Narrated by the author, the Fresh Customer Service audiobook encapsulates the whole printed book. Approximate running time: 240 minutes.
A successful professional speaker, coach, and trainer, Michael D. Brown has worked with and advised a number of Fortune 100 companies, global teams, entrepreneurs, and non-profits on fresh strategy development, implementation, execution, and follow-up. He has spent the last 10 years working with the fourth largest Fortune Global Company in the world.