In today's fast-paced and rapidly changing business environment, frequent feedback and "course correction" is absolutely vital
But about the only time most managers offer employees feedback is during scheduled (and generally infrequent) performance appraisals, which tend to be stiff, formal, and whether intentionally or not adversarial, and therefore ineffective.
Formula 2+2 offers a simple yet powerful approach to revolutionizing feedback conversations. It details the five secrets of effective feedback: making it timely, balanced between compliments and critiques, focused on high priority areas, supported with specific examples, and reinforced with appropriate follow-up.
Douglas B. Allen is Associate Professor of Management at the University of Denver, Daniels College of Business.
Dwight W. Allen is Eminent Scholar of Educational Reform at Old Dominion University.