Business & Economics Books:

Exploring Service Productivity

Studies in the German Airport Industry
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$149.00
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Description

Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.

Author Biography:

Claudia Lehmann received her PhD from the HHL Leipzig Graduate School of Management, where she is executive director of the Center for Leading Innovation and Cooperation (CLIC). As a consultant she supported several major German companies in the planning and controlling of R&D projects. Her research focuses on service processes innovation and service productivity.
Release date NZ
July 26th, 2018
Audience
  • Professional & Vocational
Edition
1st ed. 2019
Illustrations
70 Illustrations, black and white; XXI, 344 p. 70 illus.
Pages
344
ISBN-13
9783658230357
Product ID
28249180

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