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Table of Contents

Contents CHAPTER ONE|Managing Mail, Contacts, and Schedules Objectives 1 Case Study: T-Shirts to Go 2 Introduction to Outlook and E-Mail 3 Identifying the Components of the Outlook Window 3 Manage E-Mail with the Mail Feature 3 Manage Appointments with the Calendar Function 4 Manage Contacts 5 Manage Tasks 6 Display the Journal 7 Explaining the Basics of E-Mail 8 Manage the Inbox 9 Manage Mail Folders 10 Sending an E-Mail Message 11 Select the Recipients for Your Message 12 Compose the Message 13 Attach Files 14 Reply to an E-Mail Message 14 Print an E-Mail Message 14 HANDS-ON EXERCISE 1: Working with E-Mail 15 Outlook Contacts 27 Adding Contacts 27 Organizing Contacts 28 HANDS-ON EXERCISE 2: Working with Contacts 30 The Outlook Calendar and Journal 37 Managing Appointments with the Outlook Calendar 37 Tracking Work with the Outlook Journal 39 HANDS-ON EXERCISE 3: Working with the Calendar and Journal 41 The Outlook Task List and Notes 48 Using the Outlook Task List 48 Adding Notes 49 HANDS-ON EXERCISE 4: Working with Tasks and Notes 51 SUMMARY 54 KEY TERMS 54 MULTIPLE CHOICE 55 PRACTICE EXERCISES 57 MID-LEVEL EXERCISES 63 CAPSTONE EXERCISE 68 MINI CASES 73 GLOSSARY 47 MULTIPLE CHOICE ANSWER KEY 49 INDEX 51