This text provides financial managers with an overview of what cash flow is and how they can improve their own cash flow cycle. It examines such issues as: improving the order-to-cash cycle and purchase-to-pay cycle; how to get cash from a customer that has filed for bankruptcy; how to prevent sales from hurting cash flow; how purchasing can maximize corporate cash; customer service enhancements to improve cash flow; preventing shipping problems that drain cash flow, and special considerations when selling to dot-coms and other start-ups.
H. A. SCHAEFFER Jr. is president of D&H Credit Services, Inc., a credit and financial customer service consulting firm that works with manufacturers, wholesalers, government agencies, and credit organizations, located in Port Washington, New York. He has served as a credit consultant for a number of midsize companies as well as Fortune 500 companies, including Bausch & Lomb and Mobil. He is also the author of Financial Customer Service: A Guide to Making Smarter Business Decisions and Credit Risk Management: A Guide to Sound Business Decisions, both published by Wiley.