This is a short course for learners who need to improve their ability to communicate when socialising, telephoning, presenting, taking part in meetings and/or negotiating. The course aims to build confidence and fluency by giving students the opportunity to analyse tasks and take part in practice activities to build their communications skills. The second edition includes a page of self-study tasks for each of the 15 units to enhance the effectiveness of this successful course. The page size of the book has been increased and the content redesigned, making it even easier to use.

Author Biography

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