This title presents a fast track route to mastering empowerment and releasing the full potential of all employees. It covers the key areas of empowerment from understanding how to maximise employee potential and learning how to delegate, coach, and trust, to communicating vision and objectives and the role of the manager as a leader and empowerer. It features examples and lessons from some of the world's most successful businesses, including P Mary Kay Cosmetics, Toyota and Marriott Hotels, and ideas from the smartest thinkers, including Kenneth Blanchard, David Logan, Kenneth Murrell, Tom Peters, and Robert E Quinn. It includes a glossary of key concepts and a comprehensive resources guide.
ROGER CARTWRIGHT is a consultant and author specializing in organizational behaviour, management, customer care and tourism. He is the author of over 20 books and has been responsible for the implementation of management development programs run in the US, Europe and India