Employee Management and Customer Service in the Retail Industry

Name: Employee Management and Customer Service in the Retail Industry
SKU: 3087511
Price: 460.00 NZD
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Paperback / softback

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Description

Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager’s natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.

Author Biography:

Gary Heil is an educator, business consultant, and expert on leadership, service quality, and change management. Founder of The Center for Innovative Leadership, Heil is a highly regarded speaker and frequent commentator on radio and television and has served on the Board of Examiners for the Malcolm Baldrige Quality Award. He is also the coauthor of Maslow on Management and Leadership and the Customer Revolution. Chris Thomas is a professional writer from Boise, Idaho.

Release date NZ

August 10th, 2005

Author

Audience

Professional & Vocational

Illustrations

Photos: 3 B&W, 0 Color; Drawings: 10 B&W, 0 Color

Pages

208

Dimensions

191x242x12

ISBN-13

9780471723240

Product ID

3087511

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