There is more to success than having a high IQ. Emotion plays its part too and this is belatedly but increasingly being recognized by the business world. "Emotional intelligence" is the ability to understand and apply knowledge created by our emotions in order to aid our day-to-day abilities, like building trust and enhancing our decision making. This book pays special attention to presenting the business case for emotional intelligence and draws on recent research. The book is designed to improve readers' leadership qualities and customer facing skills through increased self-awareness; analyze their own behaviour in difficult situations, helping them to generate foresight rather than hindsight; manage their own and others' emotionally intelligent development; improve their staff's commitment and increase productivity.

Table of Contents

1 - Introduction; 2 - Sunday: What is El and EQ? 3 - Monday: Becoming more self-aware; 4 - Tuesday: Generating an Internal Observer; 5 - Wednesday: Stress management and El; 6 - Thursday: What will my company gain from an investment in El? 7 - Friday: How to create an El culture; 8 - Saturday: Preparing for the next developmental steps

Author Biography

Jill Dann is a one-to-one individual and organisational consultant. She has designed emotional intelligence training in a variety of business settings throughout the world, most recently with the Chartered Management Institute and the Chartered Institute of Personnel and Development.