Business & Economics Books:

Customer Service

Empowerment and Entrapment


Paperback / softback

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Customer Service
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Customer services is at the centre of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. A provocative and insightful work aimed at students of organizations and management as well as thoughtful practitioners.

Author Biography

ANDREW STURDY is Senior Lecturer in Organization Theory at the University of Melbourne, Australia. - IRENA GRUGULIS is a lecturer at Manchester School of Management, UMIST, UK. - HUGH WILLMOTT is Professor of Organizational Analysis at Manchester School of Management, UMIST, UK.
Release date NZ
March 29th, 2001
Edited by Andrew Sturdy Edited by Hugh Willmott Edited by Irena Grugulis
Country of Publication
United Kingdom
XI, 215 p.
Palgrave Macmillan
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