Business & Economics Books:

Customer Service Training

Creating Exceptional Customer Loyalty Experiences for Retention and Profitable Results

Format

Paperback

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Customer Service Training by Robert Moment
$40.00

Available on orders $100 to $1000. Learn more

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  • Around 13-18 February using standard courier delivery

Description

Creating Profitable Customer Loyalty Experiences Customer service guides every single business interaction. Your level of customer service is the difference between a successful, thriving business and giving customer's and money to your competition. Don't give customer's and money to your competition ! Customer Service is the key to customer loyalty, repeat business and happy customers. Inside, Customer Service Training you'll learn: * How to know exactly what your customer expect- and how to give it to them every time. * How exceptional customer service generates profits- and how to train this concept to your customer service team. * How to create a positive work environment that benefits customers and employees and generates profits. * How to manage stressful situations more effectively- you'll even learn how to deal with difficult customers and coworkers ! * Key tactics that will instantly calm emotional customers so you can solve their problems productively. Customers leave happy and become lifelong, loyal purchasers. * How to recognize customer's sign and behaviors so that you can meet their needs before they even know what they are. That is creating ultimate customer service experiences. Maximizing Customer Experiences for Retention and Profitable Results !
Release date NZ
April 8th, 2013
Author
Illustrations
Illustrations, black and white
Imprint
Moment Group
Dimensions
127x203x11
ISBN-13
9780979998256
Product ID
21368787

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