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Customer Service Rules! by Don Gallegos
Customer Service Rules! by Don Gallegos
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Customer Service Rules!

52 Ways to Create A Customer-Centric Business
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$46.00
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  • Around 7-19 June using International Courier

Description

"The customer is not always right, but he or she is always the customer." That's customer service expert Don Gallegos' mantra. His 52 Rules will help you create a company that is focused on giving the best customer service ever. Gallegos' long experience as president of 70-store supermarket chain King Soopers is the basis for the Rules: welcoming customer complaints, empowering employees to handle customers' problems, learning from the best customer service companies, and much more. Read one rule a week-or all 52 at once! Don Gallegos' Customer Service Rules! is your guide to building a business centered on your customers.

Author Biography:

Don Gallegos is a speaker and consultant for businesses on the topic of customer service. He is the retired president of King Soopers, a large chain of supermarkets, now part of Kroger. His first book, Win the Customer, Not the Argument, was published in 2005 and is in its fourth printing. Gallegos is a native of Denver, Colorado, and is an active community philanthropist there.
Release date NZ
August 25th, 2014
Author
Audience
  • General (US: Trade)
Contributor
  • Illustrated by Steve Hickner
Pages
106
Dimensions
133x203x6
ISBN-13
9781938406393
Product ID
24340035

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