Business & Economics Books:

Customer Service Pocketbook

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Paperback / softback

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Customer Service Pocketbook by Sean McManus
$33.00

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  • Around 7-12 November using standard courier delivery

Description

The new, 3rd edition of the Customer Service Pocketbook will be published in October 2013. A key title in the Pocketbook Series, the book is for everyone who contributes, directly or indirectly, to giving the customer excellent service. It has been fully revised to reflect the challenges of responding to customers' needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods and much more. The importance of setting standards, measuring customer service and mystery shopper programmes are discussed. Recognising and respecting internal customers is also addressed and there are case studies, checklists and an action planning section.
Release date NZ
October 1st, 2013
Country of Publication
United Kingdom
Edition
2nd Revised edition
Imprint
Management Pocketbooks
Pages
112
Dimensions
150x105x5
ISBN-13
9781906610555
Product ID
21608417

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