Fiona is an experienced counsellor, supervisor and trainer and was Head of Qualifications at CPCAB for 13 years before moving to BACP to take up a series of roles as Head of Professional Standards, Chief Professional Standards Officer and Deputy CEO until 2023.  She has always championed vocational training as an important route into the counselling profession and has a background in delivering counselling programmes in Further Education. Fiona is a contributory author to Understanding Counselling and Psychotherapy (SAGE, 2010). Traci Postings is an experienced counsellor and supervisor and has taught extensively in adult education. She has been a training consultant in the homelessness and addiction sectors, and compiled a training manual highlighting the value of counselling skills in health and social care settings.  More recently, Traci has been involved in qualification and competence development, being committed to promoting and achieving high standards in the counselling professions. Barry was an experienced therapist within the person-centred family of psychotherapy and counselling and a long-standing staff member of CPCAB, where they worked most recently as EDI Professional Lead and Counselling Qualifications Professional for Tailor-Made Qualifications.  Anthony Crouch is a counselling psychologist and the founder and CEO of CPCAB and the Counselling Channel. His passionate belief in high quality counselling training led to the development of the CPCAB model in the early 1990s which has been reviewed regularly over the past two decades to incorporate the latest research on effective counselling. Anthony is also the author of Inside Counselling (SAGE, 1997).