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Counselling by Telephone by Maxine Rosenfield
Counselling by Telephone by Maxine Rosenfield
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Counselling by Telephone

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Description

Most counsellors use the telephone to interact with clients to some degree. The potential client base which can be reached in telephone counselling is significant, and the rapid development in telecommunication technology is having a dramatic impact on the development of counselling provision. This volume explores the skills needed to carry out effective telephone counselling - such as welcoming and establishing a relationship with the client, listening and responding, understanding silences, working with transference and fantasy, and recognizing and reacting to feelings - which are necessarily very often distinct from those involved in face-to-face counselling. The book challenges the view that telephone counselling is a poor relation to face-to-face counselling, arguing that for certain clients it may in fact be the therapeutic medium of choice.

Author Biography:

Maxine Rosenfield is an experienced counsellor and writer. She is currently managing the Telephone Training and Consultancy Service for the charity Broadcasting Support Services (BBS) and is Chair of the Telephone Helplines Association.
Release date NZ
November 25th, 1996
Audience
  • Professional & Vocational
Pages
160
Dimensions
140x216x11
ISBN-13
9780803979994
Product ID
2453078

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