This book provides a clear, systematic, theoretically grounded discussion that enables the readers to analyze and manage conflicts based on their tangible and symbolic meanings.
Using personal stories from real conflicts in the workplace, intimate relationships, friendships, families and communities to illustrate the various ways conflict interconnect this book offers theoretical discussions that are balanced with methodological implications for working with, and resolving, conflicts.
Peter M. Kellett (Ph.D., Southern Illinois University) is Associate Professor and Head of the Department of Communication at the University of North Carolina at Greensboro. His research, teaching, and service focus on the narrative analysis and dialogic management of conflict as this helps people build healthier, more productive and peaceful relationships. His most recent publication is, "Dialectical Tensions and Dialogic Moments as Pathways to Peak Experiences" (with H.L. Goodall, Jr.), in R. Anderson, L.A. Baxter, & K.N. Cissna (2004), Dialogue: Theorizing Differences in Communication Studies. Thousand Oaks, CA: Sage Publications.