This best-selling text introduces students to the basic concepts and techniques needed to successfully communicate in today's business world, regardless of their business experience. Covering every aspect of the communication process, from organizational theory to culturally-aware interpersonal communication obstacles and strategies for critical listening, this text will give students a competitive edge in any business situation-from the interview to making skilled presentations to assuming a leadership role. In addition, COMMUNICATING FOR RESULTS offers students the chance to view video clips of common professional scenarios online and apply the concepts they are learning to the real world. Cheryl Hamilton's extensive knowledge of the field ensures that each scenario is realistic and offers an opportunity for students to see how they can apply communications theory outside the classroom to improve their chances for career success.