Business & Economics Books:

Call Centres and Human Resource Management

A Cross-National Perspective

Format

Hardback

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Call Centres and Human Resource Management
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Description

This work looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.

Author Biography

STEPHEN DEERY is Professor of Health Service Management and Human Resource Management at King's College London. Prior to this he was Head of Department of Industrial Relations and Management at the University of Melbourne. - NICK KINNIE is Senior Lecturer in Employment Relations and Human Resource Management.
Release date NZ
December 9th, 2003
Contributors
Edited by Nick Kinnie Edited by Stephen Deery
Country of Publication
United States
Edition
2004 ed.
Illustrations
XI, 295 p.
Imprint
Palgrave Macmillan
Pages
295
Dimensions
140x216x20
ISBN-13
9781403913043
Product ID
1666155

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