More organizations than ever before recognize that the untapped knowledge of its members could be used to benefit every aspect of its business, from making smarter and faster decisions to improving products and efficiency. An organization's ability to locate, capture and catalogue the knowledge of its members, along with the technologies and methods it uses to do so, is a knowledge management system. This book maps out the use of community, conversation and collaboration in a knowledge management network.
Table of Contents
Acknowledgments. Introduction. PART ONE: CAVE WALLS TO CRTS: THE LANDSCAPE OF KNOWLEDGE NETWORKING. Chapter 1. Knowledge, History, and the Industrial Organization. Chapter 2. Using the Net to Share What People Know. Chapter 3. Strategy and Planning for the Knowledge Network. PART TWO: MATCHING CULTURE WITH TECHNOLOGY. Chapter 4. The Role of IT in the Effective Knowledge Network. Chapter 5. Fostering a Knowledge-Sharing Culture. Chapter 6. Taking Culture Online. Chapter 7. Choosing and Using Technology. PART THREE: PRACTICAL APPLICATIONS OF KNOWLEDGE NETWORKING. Chapter 8. Initiating and Supporting Internal Conversation. Chapter 9. Conversing with External Stakeholders. Chapter 10. The Path Ahead. Appendix A: Resources. Notes. Index.
CLIFF FIGALLO is a prominent leader in online community networking with more than fifteen years of experience. As a consultant, he's worked with clients such as AOL, Genentech, and Cisco. He previously served as director of WELL and is the author of Hosting Web Communities (Wiley). NANCY RHINE is cofounder of Women.com, the first women-focused online enterprise. She has also served as manager of customer experience at WELL, director of women's programming at AOL, director of business development for AOL' s Digital City, and vice president for community at PlanetRX.