Loredana Abramo, PMP, has over 25 years of experience in deploying telecommunication networks in the US, Japan, Singapore, and Australia, filling such roles as Project Managers' Competency Development Leader for Emerging Technologies, Deputy Director of the PMO, Lead Engineer, Technical Deputy, and Business Operations Manager. She is a published author, who also translated Peter Taylor's The Lazy Project Manager into Italian, and is an international speaker that has delivered numerous presentations at PMI, IEEE, and IPMA global events in North America, Australia, Malaysia, and Italy. Loredana has a Master's Degree in Electrical Engineering and is board certified as a Professional Engineer. She has a Convergence Technologies Professional accreditation from the Telecommunications Industry Association and a Certificate in Advanced Project Management from De Paul University. Loredana is a Member of PMI and a Senior Member of IEEE. She is currently based in Naperville, IL, USA. Rich Maltzman, PMP, has been an engineer and PMO leader for almost 40 years. His international project work has been diverse, including the integration of two large PMOs of merging multi-national corporations. As a second but intertwined career, Rich has also focused on consulting and teaching at several universities in the US and China. Mr. Maltzman is a published author of numerous articles, PMP courseware and three books, and is a recipient of the distinguished PMI David I. Cleland Project Management Literature Award. Rich is an international speaker that has delivered presentations at PMI and IPMA conferences in North America, Africa, The Netherlands, Costa Rica, Mexico, Italy, and Malaysia. His educational background includes a BSEE from the University of Massachusetts-Amherst and an MSIE from Purdue University. In addition, Rich has certifications from the University of Pennsylvania's Wharton School, Indiana University's Kelley School of Business, and INSEAD of France.