Business & Economics Books:

Beyond Airline Disruptions

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Beyond Airline Disruptions by Jasenka Rapajic
$78.99
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  • 31 August using standard courier delivery

Description

Flight disruptions continue to thrive unnoticed, invisibly eroding airline profitability and causing growing passenger dissatisfaction. This is especially critical at airports, where traffic expansion outstrips airport capacities.ã Hampered by legacy information systems, management practices and organisational detachments, decision-makers across the industry have little or no understanding about multiple origins of disruptions and their interactions. Consequently, their actions are focused on resolving the local problems without being synchronised at system level. This is how they become a new source of system dysfunctions with unknown origins, and no chance for improvement. As much as they can be seen as problems, disruptions create opportunity for validated learning which is at the core of resolving the complex industry issues. ã Beyond Airline Disruptions explains how airlines can become more competitive by turning to inner, unexplored potential for gradual, consistent, and measurable improvements, centred around cost and quality of operational performance. It describes practical methods and techniques essential for turning these ideas into daily practices. This second edition features an additional chapter which goes more deeply into the communication problem and explains what needs to be done to stimulate cooperation between airlines, airports, ATC, service providers and regulators, and bring the longer-lasting benefits not only for industry participants and passengers, but also for the economy, society and the environment. ã

Author Biography

Jasenka Rapajic is the founder of Astute Aviation Consulting with diverse, hands-on experience spanning strategic, network, schedule and operations planning, gained within network, low-cost and charter airlines. She was the founder of an airline software company which won a UK Department of Trade and Industry SMART award for innovation. Jasenka's work is focused on passenger-centric cost management enriched with elements of quality technique, designed to bring traditional methods of cost management closer to real life. She speaks and writes about disruptions as an opportunity for improvement in airline operational and financial performance. Jasenka blogs at `Beyond Disruptions'.
Release date NZ
August 30th, 2018
Country of Publication
United Kingdom
Edition
2nd New edition
Imprint
Routledge
Pages
220
ISBN-13
9781138103955
Product ID
27869891

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