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Beyond Airline Disruptions

Thinking and Managing Anew



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Beyond Airline Disruptions by Jasenka Rapajic

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Flight disruptions continue to thrive unnoticed, invisibly eroding airline profitability and causing growing passenger dissatisfaction. This is especially critical at airports, where traffic expansion outstrips airport capacities. Hampered by legacy information systems, management practices and organisational detachments, decision-makers across the industry have little or no understanding about multiple origins of disruptions and their interactions. Consequently, their actions are focused on resolving the local problems without being synchronised at system level. This is how they become a new source of system dysfunctions with unknown origins, and no chance for improvement. As much as they can be seen as problems, disruptions create opportunity for validated learning which is at the core of resolving the complex industry issues. Beyond Airline Disruptions explains how airlines can become more competitive by turning to inner, unexplored potential for gradual, consistent, and measurable improvements, centred around cost and quality of operational performance. It describes practical methods and techniques essential for turning these ideas into daily practices. This second edition features an additional chapter which goes more deeply into the communication problem and explains what needs to be done to stimulate cooperation between airlines, airports, ATC, service providers and regulators, and bring the longer-lasting benefits not only for industry participants and passengers, but also for the economy, society and the environment.

Author Biography

Jasenka Rapajic is the founder of Astute Aviation, airline industry consultancy specialising in modern approaches to airline management. Her diverse experience spanning strategy, planning, sales, marketing and operations, within legacy, low cost, charter airlines and a software company, has been a foundation for a broad and deep understanding of airline and industry issues.
Release date NZ
August 30th, 2018
Country of Publication
United Kingdom
2nd New edition
17 Line drawings, black and white; 12 Tables, black and white; 17 Illustrations, black and white
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