Jim McIngvale is the powerhouse behind Houston-based Gallery Furniture, the U.S.A's top revenue producing single-site retail operation. By promising same-day delivery and delighting customers in every way - "thinking big" - Mac has turned an ordinary company into a success story. At the same time, he has earned a reputation as a consummate promoter and civic contributor. Mac's many accomplishments enable him to provide, by example, a powerful message, which includes his seven principles for business owners, managers, and executives, and employees at every level. Readers will learn to: Implement the unique customer service approach popularised by Mac. Make and keep promises in a manner seldom seen in business today. Work hard with vigour, purpose, and constancy. Mac is a marketer extraordinaire and devoted philanthropist. His story contains a basic philosophy of success that can be understood and used by people in all walks of life.

Author Biography

Dr. Thomas N. Duening is co-founder and president of the Applied Management Sciences Institute (AMSI). He holds a bachelor's degree from the University of Wisconsin and a master's degree and doctorate from the University of Minnesota. Dr. John M. Ivancevich is a researcher, educator, consultant, and textbook author with more than 60 titles to his credit. He holds a bachelor's degree from Purdue University and a master's degree and doctorate from the University of Maryland. Jim "Mattress Mack" McIngvale, is cofounder and owner of Gallery Furniture in Houston.