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Administrative Assistant's and Secretary's Handbook

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Administrative Assistant's and Secretary's Handbook



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Administrative Assistant's and Secretary's Handbook by James Stroman
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Between coordinating meetings, making travel arrangements, and running the phone lines, being a professional administrative assistant requires an astonishing and varied range of skills involving interpersonal communication, written presentations, and organizational ability. Written in a down-to-earth style, "Administrative Assistant's and Secretary's Handbook" provides readers with information on subjects including record keeping, telephone usage, office machines, mail, business letters, and computer software skills.Now in its third edition, the book has been completely revised with expanded coverage of topics including electronic records management, interpersonal and communication skills, troubleshooting computer problems, time and stress management, customer service, event planning, web conferencing, math for office professionals, office management and supervision, transcription, and much more. Comprehensive and completely up-to-date, this is the book every administrative professional should own.

Table of Contents

Contents Preface xiii SECTION ONE GENERAL PROCEDURES 1 1. Overview for the New Administrative Assistant 3 2. Daily Routine 7 3. Telephone Usage 18 4. Mail Services and Shipping 33 5. Travel Arrangements 56 6. Meetings 77 7. Time Management 90 8. Keeping Accurate Records 94 SECTION TWO OFFICE EQUIPMENT AND COMPUTERS 101 9. Office Machines 103 10. Telecommunications Equipment 111 11. Computer Hardware 121 12. Computer Software 135 13. Database Management 154 14. Computer Networking 159 15. E-Mail 165 16. Using the Internet 186 17. Web Conferencing 198 18. Spreadsheet Software 206 19. Data Security 212 20. Keyboarding Skills 219 21. Word Processing 224 22. Desktop Publishing 232 23. Using PowerPoint 248 24. Troubleshooting Computer Problems 265 25. Office Ergonomics 278 26. Glossary of Computer Terms 287 SECTION THREE BUSINESS DOCUMENTS 307 27. The Business Letter 309 28. Other Written Communications 331 29. Forms of Address 343 30. Legal Documents and Terms 361 SECTION FOUR LANGUAGE USAGE 375 31. Grammar 377 32. Language Usage and Style 403 33. Common English Usage Problems 419 34. Spelling 437 35. Pronunciation 458 36. Punctuation 463 37. Numerals 478 SECTION FIVE FINANCIAL ACTIVITIES 489 38. Bookkeeping and Accounting 491 39. Business Taxes 504 40. Banking 508 41. Special Business and Financial Information for the Small Business Administrative Assistant 521 42. Weights and Measures 530 SECTION SIX CAREER ADVANCEMENT 537 43. Your Future 539 44. Presentation Skills 546 45. Communications Skills 552 46. Office Management and Supervision 558 Index 565

Author Biography

James Stroman (Dallas, TX) has worked as an executive assistant to an army general, a governor, and the owner of an NFL football team. Kevin Wilson (Acworth, GA) is Vice President of Videologies, Inc., a company that specializes in training administrative professionals in Fortune 500 companies. Jennifer Wauson (Atlanta, GA) is President of Videologies, Inc.
Release date NZ
April 1st, 2008
Country of Publication
United States
3rd Revised edition
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