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COVID-19 Updates

By Che

This blog is no longer being updated. Please refer to this help article for our latest updates.

Updated 07:43 AM Wednesday, 8th December

Kia ora Mighty Ape customers,

We are actively monitoring the COVID-19 situation in New Zealand and will keep you informed here about any changes that may affect our service. Please check back here for our most up-to-date information about our response to COVID-19.

NZ Post delivery delays

Our delivery partner NZ Post has advised us of the following delivery delays:

  • Auckland: up to 2 working days
  • Hamilton: up to 4 working days
  • Rest of the country: up to 1 working days

We encourage you to track your delivery progress using NZ Post's Tracking tool and contact us if your delivery is overdue by more than 5 working days.

Dispatch delays

We're experiencing a high volume of orders at present at Mighty Ape and orders are taking a little longer than usual to dispatch.

  • Please allow 2–3 days working days for orders to be dispatched. We apologise for the inconvenience and thank you for your patience.

We are also experiencing delays on some orders that are stored in high stock locations in our warehouse. A small number of orders are delayed up to 7 days.

Our shipping estimates are reviewed multiple times throughout the day to ensure we are sharing the most accurate information possible. For an indication of shipping expectations on products please refer to the stock status on our product pages (below product prices).

Pick Ups resumed under Red Light setting

Our regular walk-in pick ups service has resumed for our local customers under the Covid Protection Framework Red Light setting. Under the Red Light setting customers are required to wear a face covering and practice social distancing while on our premises.

For the safety of our staff and customers we are only accepting contactless payment methods (Credit Card, Eftpos, Afterpay) at this time. Other payment methods are not available during the Red Light setting for pick ups.

Not all products are held in stock, so to avoid disappointment, place your order online and wait for us to notify you that your order is ready before coming to pick up. If your item is in stock you will be notified straight away.

Christmas Delivery Cut-Off Dates

Want to ensure that your Christmas shopping arrives in time for the big day? Check out our Christmas Delivery Cut-off Dates.

Jungle Express drivers wanted!

Over the past couple of weeks we’ve been secretly testing out Mighty Ape’s very own last-mile delivery service – Jungle Express. We're still working our way through the finer details, but we'll be providing the opportunity for drivers with their own standard sized car to deliver around 35–40 small sized Mighty Ape packages to customers living in our local area on the Hibiscus Coast and North Shore.

If you're interested in jumping onboard Jungle Express as a driver we'd love to hear from you! Check out our Jungle Express blog post for more information or click here to express your interest in driving for Jungle Express.

Mighty Ape is hiring

We're hiring more staff to assist our warehouse team in Silverdale, Auckland. We have a number of warehouse positions available including permanent and casual positions.

Interested? Check out our job listings on Seek for more information. Please contact our team at jobs@mightyape.co.nz if you have any questions about any of these positions.

Pre-orders

We understand how important pre-order products are to our customers. We will dispatch pre-ordered products earlier than usual where possible to counter the current NZ Post delivery delays. Our aim is to deliver pre-order products on release day or as close as possible. We apologise for any inconvenience that may occur due to NZ Post's delivery delays.

Customer Service enquiries

We are experiencing a higher than normal volume of customer service enquiries. Our customer service team are all working hard to respond to your messages but please expect some delays. The current response time to customer service enquiries is 3–4 days. If you are waiting on a response we can assure you that we will get to you as soon as we can.

For urgent enquiries, we also have Live Chat. To start a Live Chat click on the green Live Chat bubble in the lower-right corner of our website. During busy periods, chat may temporarily be made unavailable to ensure customers aren't left waiting for extended periods of time.

Phone Scam Alert

We are aware that members of the public are being targeted by phone scammers posing as Mighty Ape. These scammers are calling people asking them to verify an order that they have apparently made (these orders are fake), and then asking them to download a remote access software. If you receive a call like this, please hang up immediately. See our Help Page for more information.

If you think you have been the victim of this type of scam please contact your bank immediately and contact Mighty Ape on service@mightyape.co.nz.

Can I make changes to an existing order?

Yes – our Customer Service team is working from home under Covid Protection Framework Red Light guidelines and remains available to answer emails and Live Chat. We encourage you to get in touch, but ask that you please extend patience and kindness to our CS Team who are working through a large volume of enquiries as quickly as they can.

Temporary Minimum Order Value reduced to $10

We are currently experiencing a high volume of orders. This puts additional pressure on our distribution centre and our courier partners’ capacity to fulfill and dispatch your orders. To allow us to manage our capacity and ensure that we’re meeting your delivery expectations we have temporarily implemented a minimum order value of $10 (excluding shipping) on all new orders for physical products.

Please note that orders for digital products, such as electronic gift vouchers, will be unaffected by this policy. You can still place orders for digital products below $10 as normal.

To help us to serve more customers, we encourage you to plan ahead, consolidate your orders and maximise the number of individual products within each order. This is especially important at this time of year as we want all our customers to receive their orders in good time for Christmas.

We understand that these restrictions are frustrating, and we're doing everything in our power to ensure all customers receive the products they want between now and Christmas and hope this temporary measure will help to achieve that.

Thank you so much for your patience and understanding. We hope that you and your families are all keeping safe and well in your bubbles :)

Ngā mihi nui,
The team at Mighty Ape