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Sean Newby

Customer Service Pocketbook: 3rd Edition
by Sean Newby ~ Paperback / softback

The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been fully revised to reflect the changes in responding to customers needs via a variety of different channels, including social media. The book c...

Available - Usually ships in 2-3 weeks
$39.00